Terms & Conditions

The visit, use and purchase of the products on the website www.essentialbeauty.ro implies the fully acceptance of the Terms and Conditions under which this website and the product delivery system operate each time you access the site. The administrator reserves the right to complete or modify any information in the virtual store without prior notice to the users of the site.

1. Definitions
User - any person who visits the website www.essentialbeauty.ro.
Client - the natural / legal person who makes an Order.
Products and Services - any product or service mentioned in the Order, to be provided by the Seller, to the Customer.
Order - an electronic document that intervenes as a form of communication between Seller and Customer through which the Customer expresses his intention to purchase certain Products and to pay for them.
Seller - the company Essential Beauty Trading SRL, Unique Registration Code39473454, registered with the Trade Register no. J3 / 2253 / 11.09.2019, based in Pitesti, of Elie Radu nr2, bl. A3, sc. A
Contract - an Order confirmed by the Seller, by which the Seller agrees to sell and deliver the Products/services and the Client agrees to purchase, receive and pay for these Products and Services.
Courier - any person under public or private law who provides fast courier services.

2. Intellectual Property Rights
The content of the site www.essentialbeuty.ro: images, texts, elements of web graphics, trademarks, is wholly owned by Essential Beauty Trading SRL. and its suppliers and is protected by the Law on copyright and related rights and the laws on intellectual and industrial property
3. Disclaimer
Essential Beauty Trading SRL does not guarantee that the site, the servers it is hosted on, or the emails sent from www.essentialbeauty.ro are without viruses or other potentially harmful computer components, that it does not contain errors, omissions, defects, delays or interruptions in operation or transmission, line breaks or any other similar factors. The user uses the site at his own risk, essentialbeauty.ro being free of any responsibility for any direct or indirect damages caused by the use or access / visit of the site or as a result of the use of the information on the site.
Essential Beauty Trading SRL assumes no responsibility for the descriptions of the products presented on the website essentialbeauty.ro, these being made available by Essential Beauty Trading SRL by the suppliers.
The information included on the essentialbeauty.ro is informative and is made available in good faith, from sources that the Seller considers reliable.
essentialbeauty.ro reserves the right to cancel the Orders for Products and Services which are displayed on the site as a result of technical errors, or which, due to technical errors, present obviously erroneous prices / derisory for products.

4. Limit access to Sites
Users of the site essentialbeauty.ro can make comments and any other communications, they can send suggestions, questions or information, if their language is civilized and the content of the communications is not illegal, obscene, threatening, defamatory, it does not disturb in any way life private of other persons, does not infringe intellectual property rights, does not contain viruses, does not serve promotional campaigns that are not related to essentialbeauty.ro, are not mass emails or any other form of spam. Persons who will use a fake e-mail address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be reported to the authorized bodies. essentialbeauty.ro assumes no responsibility and will not be liable to any kind of compensation for any damages caused by such communications.
In the case of sending or displaying materials / documents involving texts, replicas, reviews, etc., formulated by the Users, it is considered that the respective User guarantees their originality and grants the essentialbeauty.ro and the non-exclusive, unlimited, free, irrevocable and retransmitted right to use, reproduce, adapt, publish, translate, create derivative works, as well as the right to distribute, to present these contents anywhere in the world, by any means. The user guarantees that he has all rights to the content that he displays or transmits on the site, by any means, so that, by using this content, he will not cause harm to any third physical or legal entity.

5. Processing of personal data
5.1. Essential Beauty Trading SRL collects and processes personal data within the website www.essentialbeauty.ro according to the Policy regarding the processing of personal data in the Online Store essentialbeauty.ro.
5.2. The consent for the receipt of newsletters / alerts with commercial content is manifested by the client according to the Policy regarding the processing of personal data available on www.essentialbeauty.ro

6. Registration as a User
In order to create an account on the website essentialbeauty.ro, the User is obliged to use a valid e-mail address.
7. The price
The final price paid by the Client consists of the price of the product + the related shipping and / or collection costs. The related shipping and / or collection expenses are detailed on the Site prior to placing the Order by the Customer.
All prices for products and services marketed through the site essentialbeauty.ro are expressed in Lei

8. Order
The products and / or services purchased through the service are intended for the personal use of the Customer.
By completing the Order, the Customer guarantees that all the data provided are real and correct, otherwise he will be responsible for any consequence determined by these errors (as, for example, without being limited to the Delayed Order, wrongly transmitted, etc.).
Essentialbeauty.ro cannot be held liable for incorrectly entered information, which may result in delays in delivery. In this context, all shipping charges for the re-issue of the Order will fall to the Customer.
By completing the order, the customer expressly declares that he / she agrees that an essentialbeauty.ro representative should contact him / her by any means available (e-mail / telephone) to confirm the Order.
Eessentialbeauty.ro may refuse an Order following a prior notification addressed to the Client, without any obligations between the parties and without the Client being able to claim damages, for the following situations:
• failure / invalidation of the online transaction;
• failure of the issuing bank to accept the Client's card / transaction;
• Incomplete or incorrect data of the Client;
Users are responsible for evaluating the accuracy, completeness and usefulness of the information provided in the forms available on this site.
The contract is considered concluded between the Client and essentialbeauty.ro at the moment of receipt by the Client from essentialbeauty.ro, by means of the electronic post and / or SMS of the notification of sending the Order.
In case a good and / or service ordered by the Customer cannot be delivered by essentialbeauty.ro, we oblige to inform the Client about this fact and, if the Client has paid the value of the Good and / or the Service, we will return in the Client's account the value of the Good and / or the Service, within a maximum of 14 days from the date on which Essentialbeauty.ro became aware of this fact or from the date on which the Customer expressly expressed the intention to terminate the Contract.

9. Billing - payments
The price, the method of payment and the payment term are specified in the Order. The Seller will issue to the Customer an invoice for the Products and Services delivered, the Client's obligation being to provide all the information necessary to issue the invoice according to the legislation in force.
The invoices issued by the Seller for the Products related to Orders that will be delivered by courier will be sent to the Customer by email at the moment of confirmation of the Order by the Seller. Invoices related to Products that have not been picked up by the Customer will be canceled by the Seller at the time when these Products will be returned by the courier.
Payment can be made online (bank card) or refund.

10. Delivery
Estimated delivery date may vary depending on the product and is displayed on the product page, on the Order page as well as in the order confirmation email.
For all product categories, the maximum delivery time is 30 days from the date of confirmation of the Order by the Seller.
Delivery of the products can be done through the courier, at an address specified in the order form

In case the products are unavailable (including if the price or some characteristics of the products have undergone modifications subsequent to the order confirmation), Essential Beauty Trading SRL will inform the Customer about the unavailability and the amounts that he has paid will be reimbursed in time of 14 days. The customer can confirm the changes made regarding the price or characteristics of the products, thus modifying the original order, and Essential Beauty Trading SRL will deliver the products according to the order so modified.


11. Delivery conditions
At the request of essentialbeauty.ro or of the Courier, the Customer will prove his identity, if necessary by one or more documents issued by official authorities and will communicate the Order number assigned by the Seller.
If the Client is unable to receive the Order personally, the Order will be left at the specified address of a person only in case of communication to the Courier, of the Order number.
In the case of delivery to the Client's place of work, in which case the Courier cannot have access to the respective location, the Client must ensure that he can receive this Order.
The customer will be contacted by telephone by the Courier in advance to obtain confirmation of his presence at the address and time selected when validating the Order on the site.
The customer agrees to be present at the indicated delivery address, within the selected time interval, otherwise he will bear the transport tax related to a possible new delivery. The time interval can be modified, after selection, only with the agreement of the Courier.
Delivery is considered to be completed by essentialbeauty.ro, at the time of delivery of the products Ordered to the Customer at the address selected by him at the time of placing the Order.

12. Product reception
The customer undertakes to sign the delivery receipt (AWB) presented by the Courier at the delivery of the ordered products, to which is attached the fiscal receipt containing all information about the delivered products (product name, quantity, price). Also, the Customer will check if the products are damaged or if there are deficiencies, and any problems will be mentioned in holographic form on the delivery receipt, in order to be taken into consideration.
By signing without objection the delivery receipt (in the case of delivery by courier) or any other document (in the case of pick up from one of the Seller's centers) by the Customer at the moment of receiving the Product, the Customer expressly acknowledges the receipt in good conditions and in all the Ordered products and any subsequent claim regarding the apparent defects of the Products will not be considered.

13. Promotional codes
The promotional codes offered by essentialbeauty.ro through any promotions are valid exclusively for the section mentioned in the e-mail of the code transmission, unless otherwise specified. Promotional codes can be used exclusively when placing the Order, they cannot be used to reduce the value of the Order after it has been placed.
In a Command you can use only one promotional code, the Command page does not allow the use of several codes in the same Order. For the eligibility for a promotion, the value of the transport is not taken into account, unless otherwise specified. Promotions that have as their object the free or reduced cost of transport apply for each delivery.
If a promotional code has been applied in an Order that could not be honored or canceled for any reason, the Client has the right to request the reactivation of the respective promotional code in writing, by e-mail to the address office@essentialbeauty.ro, which contains the order id, its status, the Client's name and the promotional code. They are reactivated for a maximum period of 30 calendar days.
Careful! The promotions on essentialbeauty.ro do not accumulate between them, the biggest reduction is applied. This is valid for any form of discount (promotional codes, gift vouchers, percentage discounts on the site, etc.) as a rule, except where it is otherwise mentioned in the promotion. Also, in the case of the existence of some percentage vouchers, the holder of such a voucher cannot benefit from the cumulative reduction conferred by applying the percentage voucher to the reduction already existing within a promotion. Certain promotional campaigns are not cumulated with other discounts. This is specified in the regulation of the respective campaign.

Promotions are applied to Orders that fully comply with the rules posted on the site, during the validity period clearly mentioned and within the limit of the available stock. essentialbeauty.ro does not guarantee the availability on stock of the products for the entire promotional period and may withdraw the promotion without prior notification.

14. Interrupting the promotional campaign
In the case of a promotional campaign organized by essentialbeauty.ro, it, as organizer reserves the right to interrupt the promotional campaign at any time during its development, with the prior information of the consumers through appropriate means of communication (display on the site, signage in stores, etc.).
The organizer reserves the right to change any of the conditions set out in the respective campaign regulations, during the campaign's duration, for well-founded reasons, but not before announcing the public about these changes.
15. Vouchers / coupons / promotional codes
15.1 General provisions
Voucher = promotional code, promotional coupon.
Each voucher is identified by a voucher code and has various requirements to be valid and applicable. Please check carefully all the details and information on the voucher so that the discount can be granted.
The value of each voucher is specified on it.
Shipping and handling fees apply to any product purchased, regardless of value unless otherwise stated in promotions, regulations, etc. A voucher cannot be used to pay taxes, delivery, handling or other services, unless otherwise agreed.
Vouchers are not intended for resale and cannot be converted into cash.
15.2 Conditions of application
Each voucher will be limited so that no more vouchers are allowed from one IP address / from the same address.
Any promotion to which discount vouchers are applied is limited to one voucher per individual or legal person (identified as client / user).
Each voucher is limited to a single use and is valid for a limited period of time, as will be mentioned in the related terms and conditions, in the voucher offer email and in the user account the "vouchers" section, or as mentioned in each promotion / offer
15.3 Cancellation, refusal, return of order
In the case of returning the products purchased by voucher, the discount granted will be deducted from the value of the return.
If an order to which a reduction was applied by voucher is canceled, rejected or returned in full, the customer will be fully refunded the amount paid and the voucher will lose its validity and will not be reactivated.
If an order to which a voucher discount has been applied and contains several products is canceled, rejected or partially returned, the discount granted by applying the voucher cannot be applied to the other products remaining in the order if the order value does not meet the conditions of the offer / promotion. essentialbeauty.ro will not refund the voucher value for canceled, rejected or returned products that are part of a multiple product order. The customer will be refunded the amount paid by him for products.

16. Modalities and terms of return of products
The customer undertakes to notify essentialbeauty.ro its intention to return the purchased products, by e-mail to office@essentialbeauty.ro within a maximum of7 calendar days from the receipt of the products. Otherwise, essentialbeauty.ro may refuse the package.
The necessary information that must be provided essentialbeauty.ro for sending the courier are the following:
• date of shipment of the package;
• Order number;
• the amount to be returned;
• the address from which the courier is to take the return parcel;
• the desired payment method (bank account details)
Upon receiving the information regarding the client's intention to return, essentialbeauty.ro makes a request to the courier and sends the courier to the address indicated in the client's communication to pick up the return package. The shipping costs of the returned packages do not fall under the responsibility of the customer, they will be assumed essentialbeauty.ro.


17. Conditions for returning the products
In any situation of return of the products, they must be in the same state in which they were sent to the Customer, together with all the documents that accompanied it (invoice, guarantee certificate, etc.).
The customer is responsible in terms of diminishing the value of the products resulting from their manipulation (lack or deterioration of the packaging, the state of the product, etc.)
 The returned products must be in the same condition as on receipt: without defects (except for hidden defects and except for defects already reported by the Customer in correspondence with essentialbeauty.ro).
The perfumes can be returned by the Customer with the obligation that they be sealed. At the same time, the Seller gives the consumer an additional period of return of these products for 7 days from the receipt of the products by the customer but with the obligation that these products be in the original packaging, sealed, otherwise the return of these products is not accepted.
In accordance with the law in force, essentialbeauty.ro reserves the right not to accept the return of products from the category Perfumes that do not have a sprayer.
      Right of withdrawal
The customer undertakes to return the products with all the accessories and documents that accompanied him. The diminution of the value of the products should not be discouraging for the consumer to exercise his right of withdrawal. essentialbeauty.ro will reimburse the Customer the value of the product within a maximum of 14 (fourteen) days from the date of the information made by the Customer to essentialbeauty.ro regarding the decision to withdraw from the contract.
essentialbeauty.ro will be able to postpone the reimbursement of the value of the product until it receives the sold product or until it receives a proof that it was shipped.

18. Conflict resolution. applicable law
The contract will be governed and interpreted in accordance with the Romanian law. The parties will make every effort to settle amicably, any dispute arising from this Agreement arising between the client and the Seller.

19. Fraud
Any attempt of fraud or any fraud (such as but not limited to: accessing the data of the Customers essentialbeauty.ro, altering the content of the site, trying to affect the performance of the servers essentialbeauty.ro, diverting the content of the deliveries to third parties, etc.) will be punished according to the legal provisions in force.
20. Warranty
Essential Beauty Trading SRL guarantees that the delivered products are original, sealed (in the form they come from partners) and accompanied by the fiscal invoice, receipt (issued by the administrator or the courier company).

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